Customer Satisfaction Survey – Centrum Badań Jakości

Customer Satisfaction Assessment Survey on Services Provided by the Quality Research Center sp. z o.o. and Quality of Research Reports

Dear Sir/Madam,
We kindly ask you to complete this survey. Your answers will help us improve the quality of our services. Completing the survey will take you less than 2 minutes.

Was the service performed at CBJ sp. z o.o. for the first time?
YesNo

Scope of services provided:
Industrial researchWorking environmentGeneral environment (water, sewage, sediments, air, soils, waste)FoodOther (what?)

Specify others

Quality of services provided:

CUSTOMER SERVICE
No.	Subject of the Assessment	Satisfaction level (scale 1 to 5)
1	How do you evaluate cooperation during the implementation of the service (competent provision of information, advice, personal culture of employees, etc.)?	12345
2	How do you rate the waiting time for the service?	12345
3	How do you assess the compliance of the scope of the research performed with the submitted order/contract?	12345
4	How do you rate the cost of the service?	12345
5	Did the service meet your expectations?	12345
RESEARCH REPORT
No.	Subject of the Assessment	Satisfaction level (scale 1 to 5)
1	How do you rate the readability of the research report?	12345
2	How would you rate the understandability of the research report?	12345
3	How do you rate the completeness of the research report?	12345

Will you use our services again?
YesNo

What we can do better: